jolibee77 Privacy Policy – How Your Personal Data Is Handled

When you register an account on jolibee77, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes. We also collect transactional data such as deposit and withdrawal records, betting history, and account activitylogs to help us maintain account security and detect unusual behaviour. Technical data such as your IP address, device type, browser version, and session timestamps are automatically recorded each time you access the platform, and this information helps us identify and prevent unauthorised access. We may also collect information you provide when you contact our support team, including the content of your messages and any documents you submit as part of a verification or dispute process. All data collection is carried out in accordance with applicable Philippine data privacy laws, and we only collect information that is necessary for the purposes described in this policy.

The personal data we collect is used primarily to operate and maintain your account, process deposits and withdrawals in Philippine pesos, verify your identity, and ensure that you meet the eligibility requirements to use the jolibee77 platform. We use your contact details to send you important account notifications such as transaction confirmations, security alerts, and updates to our terms or policies — these communications are necessary for the operation of your account and cannot be opted out of while your account remains active. Your activity data helps us personalise your experience on the platform, including surfacing relevant game categories and tailoring the content you see in the Sports, Casino, and Slots sections. We also use aggregated, anonymised data for internal analytics and platform improvement purposes, which helps us understand how players in the Philippines interact with different features so we can make the experience better over time. Fraud prevention and responsible gaming monitoring are additional purposes for which your data is processed — our systems analyse account behaviour to detect patterns that may indicate problem gambling or suspicious activity, and this processing is carried out in the interest of player safety. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

jolibee77 does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors that handle your PHP transactions, identity verification partners, and technical infrastructure providers — all of whom are contractually required to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we are legally required to disclose personal information to regulatory authorities, law enforcement agencies, or government bodies in the Philippines when we receive a valid legal request or when disclosure is necessary to comply with our licensing obligations. If jolibee77 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that process, and you will be notified of any such change that materially affects how your data is handled. We do not share your data with third-party advertisers or analytics platforms that track your behaviour across other websites, and we do not use cross-site tracking technologies for advertising purposes.

As a player based in the Philippines, you have the right to request access to the personal data we hold about you at any time, and we will provide a copy of that information in a clear and readable format within a reasonable timeframe. You also have the right to request correction of any inaccurate or incomplete data associated with your account — if you notice that your registered details are incorrect, you can update them directly in your account settings or contact our support team for assistance. If you wish to request deletion of your personal data, you may submit a request to [email protected], and we will process your request in accordance with our legal obligations, noting that some data may need to be retained for regulatory or fraud prevention purposes even after account closure. You have the right to object to certain types of data processing, including processing carried out for direct marketing purposes, and we will honour such objections promptly. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines, which is the relevant supervisory authority for data protection matters in the country. We are committed to responding to all data rights requests within the timeframes required by applicable Philippine law, and we will keep you informed of the progress of your request throughout the process.

We retain your personal data for as long as your account remains active and for a period thereafter as required by our regulatory obligations and applicable Philippine law — in practice, this typically means that account records are kept for a minimum of five years following account closure to satisfy anti-money laundering and gaming licence requirements. Data that is no longer required for any legitimate purpose is securely deleted or anonymised so that it can no longer be linked back to you as an individual. jolibee77 uses industry-standard security measures to protect your personal data, including encrypted data transmission, secure server infrastructure, and access controls that limit who within our organisation can view sensitive account information. We conduct regular security reviews and update our technical safeguards in response to emerging threats, and we take the protection of your financial and identity data particularly seriously given the nature of the platform. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant Philippine authorities as required by law, and we will take immediate steps to contain the breach and prevent further unauthorised access. You can help keep your account secure by using a strong, unique password and by contacting us immediately at [email protected] if you suspect that your account has been accessed without your permission.

This Privacy Policy may be updated from time to time to reflect changes in our data practices, new regulatory requirements in the Philippines, or improvements to the platform that affect how personal data is processed. When we make material changes to this policy, we will notify registered players by email or through a prominent notice on the platform, and the updated version will always be available on this page with a revised effective date. Your continued use of the jolibee77 platform after a policy update has been communicated constitutes your acceptance of the revised terms, so we encourage you to review this page periodically. If you have any questions about this Privacy Policy or about how your personal data is handled, you are welcome to contact our support team at [email protected] and we will be happy to assist you. For broader questions about data privacy rights in the Philippines, you may also refer to the resources available through the National Privacy Commission. We are committed to being transparent about our data practices and to treating your personal information with the care and respect it deserves.